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Laos Florist - Terms and conditions

  • FLOWERS / PRODUCTS MIGHT BE SIMILAR
  • The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes color shades can be different to the website image. Depending on availability on the day if an exact color is not available, we reserve the right to replace with an alternative color and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc. may change depending on availability on the day.
  • RECIPIENT NOT AVAILABLE / NOT AT HOME
  • Our florist always tries to contact the recipient before the delivery by phone. In some cases, they try to make the delivery without speaking to the recipient or if they do not answer the phone. The florist can make the delivery by leaving the flowers by a guardian person or concierge. This is also considered delivered. If the recipient refuses to take the flowers for which ever reason, they can be no refund given as the florist prepared the flowers and tried to deliver.
  • CANCELLEATION POLICY
  • If you need to cancel your flower order, please see that we need to have this request of cancellation of your specific order number in written 48 hours before the delivery date. All cases send to us after this deadline, a cancellation and refund cannot be guaranteed